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strategic operations consulting

 

We work to turn your operations into a competitive advantage

bitsOPS Solutions specializes in partnering with start-up, SMEs and non-profits to solve operational business challenges and deliver results. The “bits” in the name, highlights our use of data to improve and sustain execution and our philosophy that “just enough process” can have outsized impact on results, with limited overhead trade-offs. 

We use data science and analytics to align strategy and operations and drive better execution.  We improve and scale the ROI of marketing, sales, production, inventory and finance operational processes by enabling more nimble decision making through technology and data.  

We combine our analytics and data modeling expertise with our experience in strategic planning, process improvement, and change management across industries, to enable data-driven business operations and decision making that support our clients’ strategic goals.

 

Contact

☎ CONTACT

jorge@bitsops.com

 

Areas of Practice


Strategic planning

Every business needs a compass. A strategic plan is just that, a way to plot a path and and define a clear set of objectives to verify whether it's moving in the right direction. Data-driven execution, begins with a plan that is rooted in robust market, customer, and operational analyses. We partner with our clients to research and generate this data, facilitate strategic planning sessions that crystallize opportunities and trade-offs, and identify any gaps and remediation to operational processes to ensure that strategy and operations are in sync, once the planning is done and execution begins.


ouTsourcing strategy

Sometimes, a key to strategic execution lies in adopting an outsourcing strategy that can reduce costs and focus the in-house energy of the business. Whether it’s a on-shore or off-shore outsourcing model, we help clients select vendors create the processes that reduce friction in the management of contracted resources, and ensure that the right data and metrics are being generated to ensure a seamless operation, no matter where the work is getting done


Process Improvement & Optimization

Data science can help peel back the layers of operational processes. As they run, both technical and manual processes produce data. This data can be used to understand where there's inefficiency and opportunity for cost, speed, accuracy, or service optimization. Our experience in process design, analytics and operations research, help our clients to increase the value of operational processes across business functions. Timely, actionable data, drives scale and improvements in both customer facing and support functions - let us help you ensure that key business processes are driving your strategic objectives forward


Quality Control & assurance

The foundation to effective process management, is ensuring the process is in control and producing the expected output. We partner with clients to design and operationalize a quality control environment from the ground up that is rooted in the specifics and nuances of their operational processes. We will also train the team responsible for monitoring so that the QA environment is not static and can evolve as operational processes evolve and scale


change management

Operations that use data insights to drive execution don't succeed in a vacuum. They thrive when the right culture, organizational structures,  systems and actionable data come together.  We partner with our clients too, not just improve operations through data science, but to help support the organizational change necessary to make sustainable data-driven management a reality.  Change management is hard, takes time and requires the right incentives, supports and structures to ensure success.  We are there for our clients every step of the journey.


performance management

As businesses scale, the need to manage by instrument and not by sight becomes critical. Leaders and managers need to increasingly rely on a system of metrics that can align the efforts of their teams and provide an early warning for issues in the horizon. We don’t prescribe OKRs, Balanced Scorecard, or the latest fad, instead we work with our clients to identify the right set of metrics that reflect the trade-offs in their specific business

 
 

 
 
Efficiency is doing things right, effectiveness is doing the right things
— Peter Drucker